Shipping & Returns

Customs, Duties, Taxes and Import Fees

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1. International customers may be subject to import duties & taxes and/or brokerage fees, which are the responsibility of the Buyer and are collected at the time of delivery. Your charge from us includes the cost of your item(s) and the cost of shipping

 

2. Any additional charges for customs clearance and/or brokerage fees must be paid by buyers. We have no control over these charges and cannot predict what they may be.

 

3. Customs policies vary widely from country to country so please contact your local customs office or local UPS or DHL brokerage office if you need additional information.

 

4. We assist our buyers to declare their purchase at a lower price in the commercial invoice and as personal use/gift to minimize the chances of being imposed import tax and duties or any brokerage fees.

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Return/Refund

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1. We strive to satisfy our customers and stand behind everything we sell!

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2. Each customer must contact us prior to any return. Returns/exchanges / full refund of merchandise must take place within 14 days of receipt of the product.

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3. All products to be returned must be in unused original condition, including packaging, documentation, warranty cards, manuals, accessories, etc with a tracking code for inspection and processing prior to refund. The product's original factory seal must be intact. If an item is shipped back to us without a tracking number and is not received there will be no way to verify if the item was ever shipped to us.

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4. If the order qualified for free shipping we will withhold and not refund the shipping and handling costs incurred by us. We reserve the right to decline any return or exchange where the product is not in acceptable condition.

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5. In order to continue to offer the lowest prices on the internet, we cannot provide refunds for opened products that are not defective nor can we refund freight or handling charges unless the products have shipped back to us. The terms of our return policy may change without notice.